As of 10:00 UTC, Ethfinex has been taken offline to complete the last stage of the planned upgrade from AWS cloud to a self-designed infrastructure optimised to high volume trading.

For a period of up to seven hours Ethfinex account holders will be unable to trade or access their wallets, or gain access to any features on the platform.

The scheduled downtime was announced in late December, with Ethfinex users receiving regular reminders to review their margin requirements and assess the risk of market movement on their open margin positions before entering the maintenance window.

This data migration to dedicated bare-metal servers is pioneering in our industry and has been a considerable undertaking. However, it is a move that’s integral to provide our customers with the level of sophistication and innovation they have come to expect at Ethfinex.  Read our previous announcement here for full details on how the upgrade will provide our customers with an even better trading experience.

Our status page will be regularly updated throughout the downtime so please refer there if you’d like to monitor our progress, or check Ethfinex Twitter for announcements. We will send account holders an email to alert 5 minutes before the platform re-opens, and we will give users the opportunity to view their positions at least 5 minutes before trading re-opens.

We have created a specific FAQ here, but if you have any outstanding queries, access to the support team will be unaffected by the downtime and can be contacted here.

We thank you for your patience and understanding, and look forward to sharing our upgraded platform with you as soon as possible.  

The Ethfinex Team